Speech Recon Assignment Example | Topics and Well Written Essays - 250 words

Speech Recon - Assignment Example It is not unreasonable to assume therefore that in the future advanced speech recognition software will govern more and more of our common day to day activities (Li, 2004). One particular aspect that it is likely to replace is the job of the drive thru order taker. Everyday, tens of thousands of orders are placed and received by a human being; however, the fact of the matter is that there is no reason why speech recognition software would not be capable of doing the exact same task. Further, technical support automation is already something that has experienced a great deal of success. As such, it would not be a stretch to assume that at some point, calling your banking institution, cell phone provider, or electrical company could all be handled by speech recognition software; with a human only acting as a last resort back up for very complex and convoluted issues. Authors and futurologists have long feared the time in which computers/robots will take over a high number of jobs from humans; thereby stripping humanity of its wherewithal and ability to perform certain functions on their own. In the same way, having voice recognition software conceivably performing a majority of customer care/relations jobs will doubtless have a negative effect on consumer satisfaction as the consumer feels as if their business is unworthy of the time it would take a â€Å"real human† to answer their questions. In the end, the technology in and of itself is not a bad thing; however, its application if overused is troubling for the